By following these troubleshooting steps and reaching out to dw Customer Service, when necessary, you should be able to address and resolve the issue of trouble pairing instruments with DWe Control effectively.
1. Disconnect the DrumLink Hub from your computer.
2. Exit DWe Control on your computer.
3. Restart DWe Control.
4. Reconnect the DrumLink Hub to your computer and the instrument.
If you have previously paired instruments that are not working correctly, unpair once them within DWe Control. Then, attempt to pair the instruments again one by one.
Physically inspect the batteries in the instrument to ensure they are inserted correctly in the battery compartment. Make sure the battery doors or covers are securely closed.
If the batteries are old or weak, replace them with fresh batteries.
Contact dw Customer Service:
If the instrument still does not pair after trying the above steps, it's advisable to contact dw Customer Service for further assistance and possible service. https://www.dwdrums.com/contact-us/
- Ensure that the DrumLink Hub and the instrument are within the recommended range for wireless communication.
- Check for any interference sources nearby, such as other electronic devices or wireless networks, and try to eliminate potential sources of interference.
- Ensure that you are following the pairing instructions provided by dw for your specific instrument model.
- Update your DWe Control software and the firmware on your DrumLink Hub and instrument to the latest versions, as updated software and firmware may include bug fixes and improved compatibility.