Yes. We offer factory tours almost every Thursday at 1:00pm and allow a maximum of 10 people per tour (per week). The tours fill up quickly so we ask that you contact us at least two days in advance to let us know you are coming and to reserve a spot for you on the tour.
To Schedule a factory tour please contact DW Customer Service HERE or by phone: 805-485-6999 x450.
General Tour Information
The factory tour is completely free of charge. It begins at 1pm and lasts about an hour. We request that all of our guests arrive about 10 minutes early. The tour is on a tight schedule and we cannot wait for guests that are arriving late. Age Limit – We do not allow children under the age of 5 years old on the tour. Being a manufacturing company, we have forklifts and machines operating in a loud environment which can be dangerous for children.
Dress Attire
Please dress in comfortable clothing. The tour runs for about an hour and we will walk through the entire 50,000 sq. foot factory. Some departments may be cool as others are hot and humid. We require all guests to wear “closed toe” shoes (running shoes, sneakers, boots, etc.). Guests that arrive to the factory wearing open toe shoes (flip flops, sandals, crocs, etc.) will not be allowed in the factory for safety reasons.
Accessibility
Our factory has certain divisions with narrow walkways and standing areas for our tour guides and guests.
Cameras
Photography is only allowed in designated areas throughout the tour to help document your factory visit. This is to protect some of our procedures as well as the custom ideas and finishes of our customers and artists. Please refrain from taking photos until allowed. A couple of the areas EXCLUDED from photography are the Shell Shop and Paint Booth. Please ask the tour guide for permission to take photos and they will advise as needed. Violators may be asked to leave the tour.
Thank you, we hope you enjoy your visit!